Privacy policy


Our Normal (referred to below as “ON”) is run by “Our Normal Association”, organization number 802499-1641 (referred to below as “the Association”). We are keen to protect the personal privacy of our members and therefore strive to maintain the highest possible standards regarding the protection of personal information. Therefore, we undertake to follow this privacy policy (“the Privacy Policy”). The Privacy Policy includes information on how we handle your personal information, how we use it, and how we protect it.

This Privacy Policy is a complement to our Terms of use (“the Terms”). In the event that there is a contradiction between this Privacy Policy and the Terms, the Terms shall take precedence.


  1. As regards information that members provide and which is to be regarded as personal information, the Association follows the GDPR (General Data Protection Regulation), which governs how we may process personal information. All personal information that members provide to the Association within the framework of ON will be handled by the Association in the role of personal information controller.


  1. In order to register as a member of ON, you must agree to Association use of your – and your child’s – personal information, in accordance with the Terms and this Privacy Policy.
  2. “Personal information” in this Privacy Policy means any information by which you or your child can directly or indirectly be identified. Such information includes, but is not limited to, your username, your IP address, your login information, your email address, and other information by which you can be identified.
  3. Your Personal information is treated with the overarching purpose of providing you with ON. A more detailed description of the purpose for the handling of your personal information is available below in this Privacy Policy. By registering as a member, you agree to the handling of your personal information for such purpose.
  4. According to the General Data Protection Regulation (“GDPR”), health information such as specific type of disability is so-called “sensitive information” and the handling of such information requires specific consent. Therefore, upon registration you must expressly consent to the handling of information of this nature concerning you or your child. It is important that you have the right to consent to such on behalf of your child and it is your responsibility to ensure that you have such right. You can read more about “GDPR”, consent, and the definition of “sensitive data” in article 9 at the law.
  5. You have the right to find out what personal information of yours is handled by the Association. You can do so by contacting the Association in writing (the contact information can be found below). You also have the right to revoke consent that have you given regarding the handling of personal information that you have submitted to the Association. Such revocation may, however, mean that you can no longer take part in the services provided by ON. Revocation of consent shall be made in writing to the address indicated in this Privacy Policy.


  1. As a user, you are requested to provide information on yourself and your family when you register your account and when you update your profile in the future. It is up to you to choose what information you want to share, but some of the information is required in order to create an account.
  2. The following are collected as required information: 
    a. email address,
    b. your choice of username and a password,
    c. profile photo, and
    d. geographical information marked on the map view.
  3. We may also collect certain optional information, such as:
    a. the type of disability and specific disability with which you have experience;
    b. the number of children in your family and their ages;
    c. interests;
    d. language(s); 
    e. usernames on Facebook, Twitter, Instagram, and own website/blog; and
    f. a brief description of yourself.
  4. This personal information is used:
    a. so that you can log in securely;
    b. so that you can create a profile in accordance with ON’s purpose and functionality;
    c. so that you can safely contact and be contacted by other families that use ON; and
    d. to enable the Association to contact you regarding changes in the service (such as technical improvements and other updates), to reply to questions you have asked or respond to issues that you have reported, and to send occasional email reminders to update your profile and/or take a survey to improve ON.
    e. to regularly provide you with news and relevant updates via email communication in our own newsletter. If you at any time wish not to receive our newsletter you can select to unsubscribe by following the instructions available at the bottom of each such communication or by sending us an email to requesting removal of your email address from such mailing lists. Please be sure to include your full email address and indicate what type of communications you do not wish to receive.


  1. As a member of ON, you always have the option, on your own and at any time, to add or modify information on your account and delete and remove your information should you decide to end your membership.
  2. You may delete your own family profile, as you wish, via the website. Should a problem persist, please contact us at so that we can either help rectify the issue or delete the account.


  1. We look after your personal privacy and your interest in the utmost sensitivity being used in the handling of personal information concerning your children, family members, and yourself. We therefore apply the highest security standards and do our utmost to ensure high data security.
  2. In order to protect the information that you choose to share with the Association in the context of ON, we have taken several security measures, including the following:
    a. an SSL certificate encrypts and protects all data transfers, 
    b. a web server with high performance and security safeguards that is managed under contract with a professional and experienced web host, 
    c. implemented procedures for data management tasks such as password management and reported profiles.
  3. We will take all steps that may reasonably be required to ensure that your personal information is handled securely and in accordance with this Privacy Policy. However, internet security is a complex issue and no system can be considered 100 % safe. Data is thus transmitted at your own risk. If a security breach does occur, though, ON will act as quickly as possible to address the problem.


  1. We have a very strict and clear rule that we do not, under any circumstances, sell or disclose any data from ON to third parties, except as required of us by law.
  2. The association will not use your email address for unsolicited emails, either. Any emails sent from ON will be in complete accordance with this Privacy Policy and the Terms.


  1. The Association may share aggregate demographic information about ON members with third-party organizations and companies as well as government agencies. It is not possible to identify individual members with such information. Statistics related to data traffic would be an example of such information.
  2. The Association may also share aggregate information with third parties that perform analyses on behalf of the Association in order to improve the services provided.
  3. Aggregate information is not linked to personal information, except to identify members who used the service in violation of our Terms or this Privacy Policy.


  1. ON may contain links or references to other websites on which this Privacy Policy does not apply. If you click on such links and thereby leave ON, the Association is not responsible for how such websites handle your data integrity and the data that you choose to share with them. We recommend that you always read the privacy policies of the websites you visit.


  1. We use cookies solely to enable better functionality and collect statistics on the use of ON. You can disable cookies on your device, but there is then a risk that you will be unable to use ON. Disabling cookies may cause the service to not work properly.


  1. The Association may, from time to time, amend this Privacy Policy. All amendments take effect automatically thirty (30) days after they are posted. If we make Privacy Policy amendments that are deemed necessary in order to meet obligations under law or per a statement or decision of a government agency, the new Privacy Policy shall take effect immediately upon being posted on our website.


  1. This Privacy Policy has been drawn up in both Swedish and English. In the event that there is a contradiction between the two versions, the Swedish version of the Privacy Policy shall take precedence.


  1. This Privacy Policy is subject to Swedish law. Disputes that arise from the Privacy Policy shall ultimately be settled by Swedish courts, of which the Gothenburg District Court shall be the first instance.


  1. The easiest way to contact the Association is to send an email to
  2. If you would like to mail a letter, you can do so to:
    Our Normal Association
    Karl Johansgatan 114b
    S-414 51 Göteborg
  3. If you prefer to call, you can reach the Association at +46-733 988 289.